Contact us

Telephone enquiries

Make sure to check our commonly asked questions.

Call 13 26 29
6am-8pm, 7 days a week

Business customers, call 1300 360 962
8am - 6pm, Monday to Friday

Interpreter Service
Call 13 14 50

For enquiries outside Australia, please contact us via email

By Mail

CityLink Melbourne Limited
Locked Bag 28
South Melbourne VIC 3205

More ways to contact us


In Person

67 Lorimer Street, Docklands VIC 3008
8:30am-5:30pm Monday to Friday
Closed Saturdays, Sundays and Public Holidays

Email enquiries

Contact us via email for General, Commercial and Taxi enquiries.

TTY service

If you are deaf, have a hearing or speech impairment, contact us through the National Relay Service.

CityLink Customer Resolutions Group

If you would like to lodge a complaint or are not satisfied with the outcome of a complaint, email resolve@citylink.com.au or write to

CityLink Customer Resolutions Group, Locked Bag 28, South Melbourne, VIC 3205