Contact us

Telephone enquiries

Before contacting us, check our FAQ section for answers to commonly asked questions.

Contact CityLink
13 26 29
6am-8pm, 7 days a week

Interpreter Service
13 14 50

For enquiries outside Australia, please email us.

Business and Taxi account customers
1300 360 962
8am - 6pm, Monday to Friday

By Mail

CityLink Melbourne Limited
Locked Bag 28
South Melbourne VIC 3205

More ways to contact us


Email enquiries

Contact us via email for General, Commercial and Taxi enquiries.

TTY service

If you are deaf, have a hearing or speech impairment, contact us through the National Relay Service.

CityLink Customer Resolutions Group

If you would like to lodge a complaint or are not satisfied with the outcome of a complaint, email resolve@citylink.com.au or write to

CityLink Customer Resolutions Group, Locked Bag 28, South Melbourne, VIC 3205