Contact us

Telephone enquiries

If you'd rather speak to us directly about your experience with CityLink call us on one of the numbers below.

Contact CityLink
13 26 29
6am-8pm, 7 days a week

Interpreter Service
13 14 50

For enquiries outside Australia, please call
+61 3 8656 8288 or email us.

Business and Taxi account customers
1300 360 962
8am - 6pm, Monday to Friday

By Mail

CityLink Melbourne Limited
Locked Bag 28
South Melbourne VIC 3205

More ways to contact us

Email enquiries

Contact us via email for General, Commercial and Taxi enquiries.

TTY service

If you are deaf, have a hearing or speech impairment, contact us through the National Relay Service.


To lodge a complaint or if you are not satisfied with the outcome of an enquiry, complete our complaint form or write to:

CityLink Customer Resolutions Group, Locked Bag 28, South Melbourne, VIC 3205