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  • What should I do if I've travelled on a toll road?

    What should I do if I've travelled on a toll road?

    If you've travelled on a toll road and don't have an account you can buy a pass after you travel, so long as you do so within the required time frame.

    For 24 Hour Passes, you have until midnight on the the third day after you travelled.

    For Weekend Passes, you have until midnight on the Tuesday after the weekend on which you travelled.

    If you don't buy a pass within these time frames, a toll invoice will be sent to the vehicle's owner for each trip made. It can take up to 3 weeks after you travel for a toll invoice to be sent to the vehicle's owner.

  • How do CityLink accounts work?

    How do CityLink accounts work?

    We have a range of accounts to suit different travel needs.

    Our Everyday Accounts use an electronic device called an e-TAG to calculate your tolls and charge these to your account as you travel. If you're a frequent traveller, opening an Everyday Account may help minimise fees and charges.

    If you travel less frequently, you can pay as you go by opening an Access Account. Access Accounts don’t use e-TAGs. Instead, we charge your tolls to your account by taking a photograph of your licence plate number as your vehicle passes through a toll point and checking it against the vehicles registered to your account. Vehicle matching fees are charged for matching your licence plate number to your Access Account.

    All of our accounts let you set up automatic payments. As long as your payment details remain valid, and you've added all your vehicles to your account with their licence plate numbers, you're covered for travel on CityLink and Eastlink.

    Are you a taxi driver or business owner? Consider opening a Business Account or Taxi Account.

    Need help choosing an account or pass that's right for you? Try our easy-to-use help me choose tool.

  • What should I do if my e-TAG doesn't beep?

    What should I do if my e-TAG doesn't beep?

    Your e-TAG should beep every time it passes through a toll point. If it doesn't do this, it may have a flat battery or be faulty or incorrectly installed.

    You can check whether your e-TAG is correctly installed by referring to our installation guides.

    If you think your e-TAG has a flat battery or is faulty, you should order a replacement as soon as you can to avoid being charged a no tag in vehicle fee or vehicle matching fee when you travel. Ordering a replacement e-TAG is easy. Simply give us a call on 13 26 29 and we'll help you out. We're here 6am–8pm, 7 days a week.

  • Why have I received a toll invoice?

    Why have I received a toll invoice?

    If you travel on a toll road without a valid account or pass, a toll invoice will be sent to the vehicle's owner.

    If you already have a CityLink account, you may receive a toll invoice if:

    • you are driving a car that has not been added to your account
    • your account has been suspended

    If you think your account has been suspended, you can check by logging in.

    Toll invoices are issued to the registered owner of the vehicle. If you weren't driving the car at the time of travel, you can nominate another driver.

    If you'd like some help choosing the right account or pass to suit your needs, try our easy-to-use help me choose tool.

  • How do I add, remove or update vehicles on my account?

    How do I add, remove or update vehicles on my account?

    To add, remove or update vehicles online, follow these steps:

    1. Log into your account
    2. Select Vehicles from the menu to the right
    3. Select Add a vehicleRemove vehicle or Edit vehicle
    4. Follow the prompts to add, remove or update a vehicle and select Submit to save