Travelling only now and again?
An Access Account is a convenient 'pay as you go' option for occasional travel.
If you use Melbourne toll roads just a few times a year, it’s the smart way to go.
Open an account

Why choose CityLink?


Avoid traffic, arrive sooner

Transurban support 

Receive help from the CityLink team


Manage your account easily online

Manage your account on the go

Managing your account has never been easier with our free CityLink app. Available for Apple and Android phones, you can view your trip history, monitor your monthly spend and manage your vehicles with just a few taps.

Is an Access Account the best choice for me?

Regular travel
Travel at least once a month
Everyday Account
  • Lowest price for frequent travel
  • Pre-paid account
  • e-TAG beeps give account status
  • No vehicle matching fees
  • Australia-wide travel
Short-term travel
Up to 30 days of travel
Melbourne Pass
  • Perfect for visitors to Victoria
  • Low up-front cost
  • Minimal commitment
  • Vehicle matching fees apply
  • Melbourne toll roads only

Need more info?

Refer to our Access Account fees and Access Account Customer Service Agreement

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Want to work out the cost of your trip?


Still not sure an Access Account is right for you?

Need more help?

  • How do CityLink accounts work?

    How do CityLink accounts work?

    We have a range of accounts to suit different travel needs.

    Our Everyday Accounts use an electronic device called an e-TAG to calculate your tolls and charge these to your account as you travel. If you're a frequent traveller, opening an Everyday Account may help minimise fees and charges.

    If you travel less frequently, you can pay as you go by opening an Access Account. Access Accounts don’t use e-TAGs. Instead, we charge your tolls to your account by taking a photograph of your licence plate number as your vehicle passes through a toll point and checking it against the vehicles registered to your account. Vehicle matching fees are charged for matching your licence plate number to your Access Account.

    All of our accounts let you set up automatic payments. As long as your payment details remain valid, and you've added all your vehicles to your account with their licence plate numbers, you're covered for travel on CityLink and EastLink.

    Are you a taxi driver or business owner? Consider opening a Business Account or Taxi Account.

    Need help choosing an account or pass that's right for you? Try our easy-to-use help me choose tool.

  • How do I open an account?

    How do I open an account?

    You can open a CityLink account online. You'll need the following information:

    • contact details including your name, address, email and phone number
    • licence plate number, make and model of at least one vehicle
    • credit card details for making an opening payment to your account

    For ongoing payments, you can use a credit card or set up a direct debit from your bank account.

    Use our help me choose tool to find the right option for you.

  • How many vehicles can I have on my account?

    How many vehicles can I have on my account?

    You can link as many vehicles as you like to your account.

    If you have an Everyday Account or Commercial Account, you can reduce your fees by making sure each vehicle has a correctly installed e-TAG. When a car linked to your Everyday Account or Commercial Account doesn't have a correctly installed e-TAG, you'll be charged a $0.75 no tag in vehicle fee per trip.

    An e-TAG can be moved between vehicles so long as they're both in the same vehicle class. You can also order extra e-TAGs so that each of your vehicles has one.

  • How soon can I travel after opening an account?

    How soon can I travel after opening an account?

    For an Everyday Account your e-TAG will take 7-10 working days to arrive, but you can start travelling right away if you register your vehicle to your account.

    Normally, a no tag in vehicle fee is charged when you travel without your tag. As a new customer, we'll credit any no tag in vehicle charges you incur on your new account for 14 days from the day the account is opened. Any credits might take up to 4 weeks to appear on your account.

    When your new tag arrives, ensure it's installed correctly to avoid incuring any future no tag in vehicle fees.

    For Access Accounts you can begin travel immediately. A $0.75 vehicle matching fee will apply for each trip you make.

  • Do I need a credit card to open an Everyday or Access Account?

    Do I need a credit card to open an Everyday or Access Account?

    You'll need a credit card for the initial payment. Once that's done, you can choose to set up a direct debit from your bank account for ongoing payments. Find out more about payment options.

    Accounts and e-TAGs compared
    Help me choose an account or pass