Need to send us a letter or locate our customer centre?

CityLink Melbourne Limited
Locked Bag 28
South Melbourne VIC 3205
CityLink Customer Centre
67 Lorimer Street, Docklands 3008
(8.30am - 5.30pm, Monday to Friday, closed Saturdays, Sundays and public holidays)

Need to call or tweet us?

Telephone enquiries
Please review our commonly asked questions
Call 13 26 29 (6am-8pm, 7 days a week)
Interpreter service
13 14 50
For the latest road conditions follow @CityLinkMelb

Need an answer urgently?

13 26 29 (6am-8pm, 7 days a week)
For Commercial customers: 1300 360 962 (8am - 6pm, Monday to Friday)
TTY service
If you are deaf, have a hearing or speech impairment, contact us through the National Relay Service
Email enquiries
General and account
Commercial and taxi
International enquiries
For enquiries outside Australia, please contact us via email
CityLink Customer Resolutions Group
If you are not satisfied with the outcome of a complaint, email or write to CityLink Customer Resolutions Group, Locked Bag 28, South Melbourne, VIC 3205
Unresolved complaints with CityLink
Contact the Tolling Customer Ombudsman

Contact Us

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If your matter is urgent, please call us on 13 26 29.

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