Need to send us a letter or locate our customer centre?

Mail
CityLink Melbourne Limited
Locked Bag 28
South Melbourne VIC 3205
CityLink Customer Centre
67 Lorimer Street, Docklands 3008
(8.30am - 5.30pm, Monday to Friday, closed Saturdays, Sundays and public holidays)

Need to call or tweet us?

Telephone enquiries
Please review our commonly asked questions
Call 13 26 29 (6am-8pm, 7 days a week)
Interpreter service
13 14 50
Twitter
For the latest road conditions follow @CityLinkMelb

Need an answer urgently?

Telephone
13 26 29 (6am-8pm, 7 days a week)
For Commercial customers: 1300 360 962 (8am - 6pm, Monday to Friday)
TTY service
If you are deaf, have a hearing or speech impairment, contact us through the National Relay Service
Email enquiries
General and account assist@citylink.com.au
Commercial and taxi comcare@citylink.com.au
International enquiries
For enquiries outside Australia, please contact us via email
CityLink Customer Resolutions Group
If you are not satisfied with the outcome of a complaint, email resolve@citylink.com.au or write to CityLink Customer Resolutions Group, Locked Bag 28, South Melbourne, VIC 3205
Unresolved complaints with CityLink
Contact the Tolling Customer Ombudsman
web www.tollingombudsman.com.au
email admin@tollingombudsman.com.au

Contact Us

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