Customer Service Agreement as at 23.11.12
Please be advised that CityLink has updated all relevant Customer Service Agreements (CSAs). The updates affect the following CSAs: Access, Anonymous, Commercial, Commercial Video Tolling, Everyday, Melbourne Pass, Motor Car Trader, CityLink Passes and Taxi Owner/Taxi Driver.
CityLink Customer Service Agreements have been updated to:
- Clarify the meaning - definition – of the term Account,
- Clarify the meaning to a Credit Card Surcharge Fee, and
- Clarify the meaning to the Re-registration Fee.
To view the changes in full detail, go to customer service agreements, select the relevant CSA and download a copy of the PDF.
Specific changes:
|
Under Definitions | ||
|
Accounts |
Your CityLink Melbourne account including any Sub-Accounts, e-TAGs and Nominated Vehicles linked to the account. | |
|
Under Definitions or Amounts, Fees and Charges (inclusive of GST where applicable) | ||
|
|
Description |
Amount, Fee or Charge |
|
Credit Card Surcharge Fee |
This is the amount that is debited to your credit card when you nominated to use an American Express or Diners Club credit card to make a payment to us. |
The variable charge imposed on us by the credit card provider to process your payment to CityLink. Current Credit Card Surcharge Fees are available when you visit the CityLink website.
|
|
Re-registration Fee |
This is the amount that CityLink Melbourne may charge if your Account is re-registered after your Account has been suspended or cancelled, or CityLink Melbourne re-registers your Nominated Vehicle. |
$5.50 per vehicle (Commercial, Commercial Video Tolling and Taxi Owner Accounts). $11.00 for re-registering your CityLink Account (Access, Anonymous and Everyday). $11.00 for vehicle (Motor Trader and Taxi Driver Accounts). |
