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CityLink scorecard targets - what we aim to deliver
The CityLink scorecard shows 6 key indicators against which we measure ourselves. Results are reported here every six months.
Following are the results for the first six months for 2010.
To see our previous results, please choose from our past results in the left hand menu.
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Scorecard target |
Current Results
1 Jan - 30 Jun 2010 |
Targets Met |
| On the road |
Our incident response vehicles will respond to an incident in a traffic lane less than 10 minutes (on average), and less than 40 minutes for a breakdown in an emergency lane. |
Average response time for incident in a traffic lane
4 min 44 sec.
Average response time for incident in an emergency lane
7 min 55 sec.
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| Customer service |
| 70% of customer calls will be answered within 30 seconds |
67.47% |
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| 95% of all consumer calls will be resolved on first contact |
97.95% |
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| 99% of formal complaints will be responded to within 7 days |
99.60% |
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| 95% of formal complaints will be resolved within 30 days |
99.40% |
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| The community and environment |
100% compliance with EPA Victoria waste discharge licence for CityLink tunnels |
100% |
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