Updated Everyday Customer Service Agreement

From December 14, 2011
The CityLink Everyday Account Customer Service Agreement has been updated to:

Clarify the two methods made available for receiving statements (web or mail), the fees associated (free for web statements), and the type of statements (summary or detail, monthly or quarterly).
Clarify the description and amount charged for a Detailed Statement Fee.
Annual Detailed Statement Fee is no longer applicable for an Everyday Account.
Clarify the Opening Amount for a Pay-As-You-Go Everyday Account, to include the First Monthly Account Fee plus the deposit amount for each e-TAG linked to the account.

To view these changes and the Everyday Account Customer Service Agreement in full detail, click here to download a copy of the PDF. These changes are effective January 15, 2012.

Specific changes:

Clause
12. Statements	You may elect to receive : · Free web statements (monthly summary or monthly detailed), or · Free mailed summary statements (monthly or quarterly), or · Pay a Detailed Statement Fee to receive mailed detailed statements (monthly or quarterly). All copies of your statements can be accessed by logging into the CityLink website. At anytime you request to receive a One-off Detailed Statement you agree to pay CityLink a One-off Detailed Statement Free.
22. Amounts, Fees and Charges (inclusive of GST where applicable)
	Description	Amount, Fee or Charge
Detailed Statement Fee	Each month or quarter you agree to pay this fee we will mail you a detailed statement for the statement period.	Either: (a) $2.75 per month or (b) $2.75 per quarter to be mailed a detailed statement to your nominated address.
Opening Amount	This is the amount which you pay us to open your Account.	(a) Pre-Pay Account: · $50.00 credit for each e-TAG linked to your Account. (b) Pay-As-You-Go Account: · $2.75 Monthly Account Fee plus · $20.00 refundable deposit for each e-TAG device linked to your Account. This amount is converted to a credit to your Account after the first Tag Year.