Charter and Ombudsman
Our promises to you
We want to make CityLink even easier and more enjoyable for our customers - easy driving, value for money, quick and easy ways to pay and certainty.
Based on feedback from customers just like you, we have put together a set of customer promises covering your travel on CityLink, our service to you and our responsibilities to the community.
From the left hand menu you can select to view our promises, the targets we have set ourselves and how we have measured up to those targets.
If you do have any problems you need to resolve there is also information on how this can be addressed.
And finally, we have appointed an independent Tolling Customer Ombudsman. If you feel that your issue has not been adequately resolved by CityLink you can refer it on to the Tolling Customer Ombudsman. Find out more about the Tolling Customer Ombudsman from the left hand menu.