Updated Access Customer Service Agreement

From December 14, 2011
The CityLink Access Account Customer Service Agreement has been updated to:

Clarify the two methods made available for receiving monthly statements (web or mail), the fees associated (free for web statements) and the type of statements (summary or detail).
Quarterly statements are no longer available for an Access Account.
Clarify the time and method for when CityLink will contact customers' with Dormant Accounts before we close and cancel the account, and the customers' responsibility to reactivate their dormant account.
Clarify the description and amount charged for a Detailed Statement Fee.
Annual Detailed Statement Fee is no longer applicable for an Access Account.
Include a Re-activation Fee, to be charged to the account, when you reactive a dormant account by contacting CityLink.

To view these changes and the Access Account Customer Service Agreement in full detail, click here to download a copy of the PDF. These changes are effective January 15, 2012.

Specific changes:

Clause
10. Statements	You may elect to receive : · Free web statements (monthly summary or monthly detailed), or · Free mailed monthly summary statements, or · Pay a monthly Detailed Statement Fee to receive mailed monthly detailed statements. All copies of your statements can be accessed by logging into the CityLink website. At anytime you request to receive a One-off Detailed Statement you agree to pay CityLink a One-off Detailed Statement Free.
15. Suspension or cancellation	Dormant Accounts If there is no activity on your Account for more than 12 months, we will send you a letter requesting you: · reactivate your Account by travelling on an Eligible Toll Road; · reactivate your Account by contacting CityLink; · close your Account and cancel the CityLink Registration of your Nominated Vehicle; or When you reactivate your account by contacting CityLink, you agree to pay us the Reactivation Fee. You agree that we may close your Account and cancel the CityLink Registration of your Nominated Vehicle if we do not receive a response from you in the required timeframe.
20. Amounts, Fees and Charges (inclusive of GST where applicable)
	Description	Amount, Fee or Charge
Detailed Statement Fee	Each month or quarter you agree to pay this fee we will mail you a detailed statement for the statement period.	Either: (a) $2.75 per month or (b) $2.75 per quarter to be mailed a detailed statement to your nominated address.
Re-activation Fee	At your request, this is the amount that we may charge to re-activate your Account if we do not detect any Trips from your Nominated Vehicle or Number Plate using CityLink in the previous 12 months or more.	$5.50 to re-active your Account.