The Ombudsman
If you are not satisfied with the outcome of a complaint you have raised with CityLink you can contact the Tolling Customer Ombudsman.
The Ombudsman:
- provides an independent dispute resolution service, at no cost to you
- works with you and CityLink to investigate your complaint
- proposes a way to resolve the complaint
The Ombudsman cannot handle matters that:
- have not already been raised with CityLink
- are related to any infringement notices issued by authorities
For more information about the Tolling Customer Ombudsman, or for a copy of his latest report, visit: tollingombudsman.com.au