CityLink 2004
|
October 1 to December 31 |
Target Met | |
| On the road | ||
| Our incident response vehicles will respond to an incident in a traffic lane in less than 10 minutes (on average). |
Average response time for incident in a traffic lane 4 min 35 sec |
Yes |
| Customer service | ||
| 80% of consumer call centre calls will be answered within 20 seconds |
81.30% |
Yes |
| 80% of all issues raised with the Customer Resolutions Group will be finalised within 7 days |
86.30% |
Yes |
| 95% of customer calls will be resolved on the first contact |
97.20% |
Yes |
| 99% of letters and emails will be responded to or acknowledged within 2 business days |
100.00% |
Yes |
| 95% of new e-TAGs requested will be dispatched within 4 business days |
99.59% |
Yes |
| The community and environment | ||
| 100% compliance with EPA Victoria waste discharge licence for CityLink tunnels |
100% |
Yes |
