CityLink Scorecard Targets 2010 Results
|
Results |
Target Met | |
| On the road | ||
| Our incident response vehicles will respond to an incident in a traffic lane less than 10 minutes (on average), and less than 40 minutes for a breakdown in an emergency lane. |
Average response time for incident in a traffic lane 4 min 48 sec. |
Yes |
| Customer service | ||
| 70% of customer calls will be answered within 30 seconds |
71.58% |
Yes |
| 95% of all consumer calls will be resolved on first contact |
97.97% |
Yes |
| 99% of formal complaints will be responded to within 7 days |
99.61% |
Yes |
| 95% of formal complaints will be resolved within 30 days |
99.45% |
Yes |
| The community and environment | ||
| 100% compliance with EPA Victoria waste discharge licence for CityLink tunnels |
100% |
Yes |
