Has your e-TAG missed a beep?
Every time you travel on CityLink, your e-TAG® device should beep to let you know the current status of your account.
| No beeps | Please contact us. Your e-TAG may be incorrectly fitted or your e-TAG battery may have come to the end of its natural life. |
| One beep | All is well. |
| Three beeps | Your Everyday account balance needs topping up (prepay customers only). |
| Four beeps | There is a problem with your account and you need to contact us immediately. |
Your CityLink e-TAG is powered by a long-life battery, which over time will run down. CityLink has a program for timely replacement and collection of your e-TAG when it reaches the end of its natural life.
Is your e-TAG in the right place?
- e-TAG placed on windscreen behind the rear view mirror.
- White side of the e-TAG facing outwards and not obstructed in any way.
Please let us know if:
- Your e-TAG doesn't 'beep' when it is in the right place on the windscreen.
- You hear four 'beeps' from your e-TAG.
- Your vehicle, address or contact details have changed
What do you need to do if you believe your e-TAG is faulty?
Please either email us or call 13 26 29.
The information you will need to supply in the email is:
- Your CityLink account number
- The address you would like the new e-TAG to be sent to